My Journey

Start with a journey.

Retrieve a booking, search for a flight or load the sample HRE → VFA journey to see the connected passenger platform.

Retrieve booking

Retrieve a booking

Use your booking reference and surname to bring an existing journey into the experience.

Manage booking

Search for a flight

Start a new journey from flight search and continue through passenger details.

Search flights

Explore Zimbabwe

Find stays and experiences first, then save ideas for a future journey.

Explore Zimbabwe

The sample journey is stored only in this browser so the connected experience can be demonstrated without a real passenger account.

Passenger digital platform

Not another airline website. One connected journey.

Seat integrity, family travel, diaspora context, digital boarding, alerts, loyalty and passenger preferences are treated as one product system. Live operational states remain clearly separated from this working concept.

Language

English

Currency

USD

Journey

Connected

Seat integrity

Temporary locks, authoritative revalidation and graceful conflict recovery before final confirmation.

Family protect

Group seats intelligently, keep children alongside adults and show useful fallback arrangements.

Diaspora aware

Region, display currency, homecoming needs and onward Zimbabwe planning travel together.

Travel-day utility

Boarding pass, journey state, disruption actions and notifications remain close on mobile.

Seat integrity + family seating

A double-booked seat should become an exception the product knows how to handle.

This working seat layer demonstrates the product behaviour: choose a family group, hold it temporarily, revalidate against an authoritative source, and recover without losing the rest of the journey if availability changes.

Authoritative validation, not browser optimism.

In production, the final assignment must be revalidated server-side against the reservation/departure-control source immediately before confirmation.

Seat map · working concept

Family seating protection

Temporary hold—

FrontAircraft centreRear

Selected family group

Choose seats above

No seats held.

Travel day

Boarding pass, live journey and disruption actions in one place.

The UI is operationally honest: this sample can demonstrate the experience, but real gate, flight and disruption data must come from approved airline systems.

Booked
Complete
Seats
Choose family seats
Check-in
Available in passenger flow
Boarding
09:50
Departure
10:30 · sample
Arrival
11:35 · sample

Digital boarding pass

UM322

HRE

Harare

VFA

Victoria Falls

Boarding: 09:50
Gate: TBC
Seat: TBC

Prototype credential only. A production wallet pass would be issued by Air Zimbabwe's approved departure-control environment.

Disruption management

Keep control when plans change.

A clear action layer beats a generic red banner. Passengers see what changed, what it means and what they can do next.

Diaspora context

Coming home, understood.

Global diaspora · Connect home through Air Zimbabwe

Homecoming planning
Passenger profiles
Alerts
Zimbabwe destination discovery

Display currency

Passenger account

Guest when you want it. Faster when you return.

No account required for core booking retrieval. Keep the barrier low for occasional and first-time travellers.

Language architecture

Zimbabwe-first without unsafe translation.

Current choice: English. English is live; ChiShona and isiNdebele are structured pilot language packs with English fallback for unverified aviation-critical copy.

English

Live

ChiShona

Pilot verification

isiNdebele

Pilot verification

Communication layer

Updates in the channel the passenger actually watches.

Email and SMS can sit alongside a future verified WhatsApp integration. The product never claims a WhatsApp message was sent unless an official service is actually connected.

Rainbow Club

Loyalty becomes part of the journey.

A future account layer can surface the airline's published Rainbow Club status, miles, family redemption options and next useful action without turning the experience into a separate microsite.

Current

Qualifier

Next tier

21k mi

Premium

100k mi

Thresholds shown reflect the airline's published Rainbow Club FAQ; production balances and eligibility require the loyalty system of record.

Operations-ready content

A CMS model designed to be operated.

The next-generation experience needs accountable content ownership, verification metadata and one source of truth for facts that change.

Routes

Commercial / network

Publish only verified operating routes

Travel alerts

Operations

Timestamp, severity, affected flight and required action

Baggage rules

Passenger services

Route-aware allowance with last-verified metadata

Destinations

Brand / commercial

Authentic Zimbabwe imagery and conversion-focused content

Airports

Passenger experience

Operational facts separated from editorial guidance

Promotions

Commercial

Start/end dates, eligibility and fare conditions required

Transformation outcome

The website becomes the passenger operating layer.

Booking, seat integrity, family travel, identity, communications, loyalty and operational content now have a coherent product architecture rather than a collection of disconnected pages.

Continue into check-in

Connected arrival mode

The journey should not end when the aircraft lands.

This layer demonstrates how My Journey, airport guidance and Explore Zimbabwe can change their priorities after arrival. The operational details shown remain sample/contextual, not live airport data.

First

Travel preparation

Finish check-in, seats, baggage and airport preparation before travel.

Then

Airport journey

Keep airport guidance close to the journey instead of searching again.

Destination plan

Save Zimbabwe ideas before travel so they are ready when you arrive.

Continue into Zimbabwe

Air Zimbabwe gets you there. Zimbabwe continues from there.

These are onward inspiration and future partner opportunities, not claims that Air Zimbabwe flies directly to every attraction or currently sells the service.

Harare / Bulawayo onward

Great Zimbabwe

Heritage journey by onward road planning. Air Zimbabwe is not presented as flying directly to the monument.

Save to journey

Victoria Falls onward

Hwange

Extend a Victoria Falls stay into a longer wildlife journey with separately arranged ground transport.

Save to journey

Harare onward

Kariba

Lake, leisure and longer-stay inspiration with onward transport planned separately.

Save to journey

Harare / Mutare context

Eastern Highlands

Nyanga and the Eastern Highlands as an onward Zimbabwe journey, not a direct-flight claim.

Save to journey

Bulawayo onward

Matobo

Culture, landscape and heritage south of Bulawayo with ground transfer required.

Save to journey

Prepare for your journey

Only the most useful journey shortcuts are shown here. Your saved trip context continues across them.

Travel wallet Travel Pack Add to journey Rainbow Club

Journey progress

Sample state

Booked

Journey created

Prepare

Documents, bags, seats

Check in

Passenger to boarding pass

Travel day

Airport and boarding

Arrival

Onward Zimbabwe journey

Continue preparation

Holiday layer

Your flight can carry the rest of the trip with it.

Save an illustrative Air Zimbabwe Holidays package and it will appear here beside the passenger journey, showing how flights, stays, transfers and experiences could share context.

Explore holiday concepts