Debit or credit card
Online card payments use 3D Secure where supported by the issuing bank.
Payments, changes and refunds
Know the rule attached to your ticket
The ticket's fare conditions come first. Use this page to find the right process, then confirm the exact rule for the booking before making a change.
Paying for a booking
Complete payment before the time limit.
Air Zimbabwe's published payment guidance says an unpaid reservation can be cancelled when the payment deadline shown in the booking confirmation passes.
Cash or bank transfer
Published as available methods. Ask the sales office for the correct currency and account instructions.
Card terminal or swipe
Availability can depend on the sales location. Keep the payment receipt with the ticket record.
3D Secure and one-time passwords
Where the card is enrolled, the issuing bank can send a one-time password to the mobile number registered with that bank. Air Zimbabwe does not enrol the card in 3D Secure during checkout.
Changes, cancellations and refunds
Start with the ticket issuer.
Refundability, change fees and no-show penalties depend on the fare rules. Do not cancel a journey until the issuer has explained the consequence for that ticket.
Group travel
Ten or more passengers travelling together.
The current published policy treats ten passengers travelling together throughout the journey as a group quotation. It describes a 20% non-refundable deposit within seven days of confirmation, the balance 15 days before departure and passenger names five days before departure. These are commercial terms and must be reconfirmed for the quotation.
Ask about group travelPolicy summary reviewed on 12 August 2026. It does not replace the conditions on the ticket, a written quotation or applicable passenger law.
Current official refund sourcePrepare for your journey
Only the most useful journey shortcuts are shown here. Your saved trip context continues across them.