Mobility support
Tell the airline if you use a wheelchair, need help moving through the airport or have difficulty with steps or longer walking distances.
Special assistance
Tell us how we can help
If you need additional support for the journey, tell Air Zimbabwe before you travel so the available arrangements can be confirmed for your booking.
Support for your journey
Talk to us about what you need.
The exact support available can depend on the airport, aircraft and journey. Confirm booking-specific arrangements with Air Zimbabwe rather than relying on a generic service promise.
Vision support
Ask about guided assistance and the support available through the airport and boarding journey.
Hearing support
Tell the airline how you prefer important travel, boarding or safety information to be communicated.
Medical needs
If you travel with medical equipment, require medical clearance or have another health-related travel need, contact the airline before your journey so the requirements can be confirmed.
Travelling with a companion
If a companion or carer is part of the journey, include them when discussing the support you need so seating and airport arrangements can be considered together.
How to arrange support
Keep the request connected to the booking.
- 01
Tell us what you need
Add assistance to the booking or contact Air Zimbabwe reservations with the journey details.
- 02
Confirm the arrangement
The airline can confirm what support is available for the route, aircraft and airports in your booking.
- 03
Keep it with the journey
Once confirmed, the assistance request should travel with the booking so the relevant teams can see it.
- 04
Check again before travel
If your itinerary changes, reconfirm any assistance that may be affected before leaving for the airport.
Need to explain something in more detail?
Use the contact page for current reservation and customer-service channels.
Prepare for your journey
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